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Home/Help Desk
Help Desk

We love to support you

Report a software bug, suggest a new feature or ask for help with your website, app or hosting. Our support team is here for every Eziline client.

How we can help

Choose the kind of support you need

Pick a category in the ticket form below so the right team picks it up first.

Report a bug

Something is not working in your software, website or app. Tell us the page and the steps so we can reproduce it.

Request a feature

Need a new report, module or change? Share the idea and we will reply with the effort and cost.

Hosting & email

Website down, email issues, SSL, domain renewal or server backups for services hosted with us.

Billing

Invoices, renewals and payment confirmations. See our payment details.

Raise a ticket

Tell us what is happening

The more detail you share, the faster we can fix it. Existing clients can also track tasks and discussions in the Ezitasker project panel.

  • Project or software name
  • Page link or screen where the issue appears
  • Steps to reproduce and what you expected
  • Screenshots, attached to the email that opens
Urgent issue?If your live website or system is down, message us on WhatsApp for the fastest response, Monday to Friday, 9am to 6pm.WhatsApp support

Support ticket

Your ticket opens in your email app, addressed to info@eziline.com. Attach screenshots there.
What happens next

From ticket to fix

Ticket receivedYour request reaches our support team by email.
ReviewWe check the details and ask questions if something is missing.
Fix or estimateBugs are fixed. New features get a time and cost estimate first.
Confirm & closeYou test the change and we close the ticket.

Have a project in mind?

Talk to our team before you start. Free consultation, no commitment.