We love to support you.
Report a software bug, suggest a new feature or ask for help with your website, app or hosting. Our support team is here for every Eziline client.
Four ways to reach the support team.
Support hours are Pakistan time. Tickets sent outside these hours are picked up on the next working day.
If your live website or system is down, message us on WhatsApp.
That is the fastest response, Monday to Friday, 9am to 6pm. For everything else, raise a ticket below and the right team picks it up first.
From ticket to fix.
- Ticket receivedYour request reaches our support team by email.
- ReviewWe check the details and ask questions if something is missing.
- Fix or estimateBugs are fixed. New features get a time and cost estimate first.
- Confirm & closeYou test the change and we close the ticket.
Choose the kind of support you need.
Pick a category in the ticket form so the right team picks it up first.
Report a bug
Something is not working in your software, website or app. Tell us the page and the steps so we can reproduce it.
Request a feature
Need a new report, module or change? Share the idea and we will reply with the effort and cost.
Hosting & email
Website down, email issues, SSL, domain renewal or server backups for services hosted with us.
Billing
Invoices, renewals and payment confirmations. See our payment terms.
What should a ticket include?
Project or software name; the page link or screen where the issue appears; steps to reproduce and what you expected; screenshots, attached to the email.
Where do I track existing tasks?
Existing clients can track tasks and discussions in the Ezitasker project panel.
Tell us what is happening.
The more detail you share, the faster we can fix it. Existing clients can also track tasks and discussions in the Ezitasker project panel.
- Project or software name
- Page link or screen where the issue appears
- Steps to reproduce and what you expected
- Screenshots, attached to the email that opens
Urgent issue? If your live website or system is down, message us on WhatsApp for the fastest response, Monday to Friday, 9am to 6pm.
Track your project in the client panel.
Tasks, discussions and progress for your software live in Ezitasker. Have a project in mind instead? Talk to our team before you start: free consultation, no commitment.