Web app · Corporate

SMART CMS Complaint Management System

Web-based complaint management system for receiving, tracking and resolving customer complaints, with customer feedback centralised in one place. Built on Laravel, PHP and MySQL.

TypeComplaint management softwareSectorCorporateCategoryWeb applicationsProductSMART CMSServiceWeb & Software Development

Real project. Listed on our portfolio since it was delivered; screenshots are from the platform as shown on the original project page. Ask us for a reference or a live demo.

SMART CMS — Complaint Management System
What was built

6 modules and features in SMART CMS.

User-friendly dashboard
Complaint submission
Workflow automation
Multi-channel integration
Analytics & reporting
Knowledge integration
Screenshots

4 screens from the platform.

Click any screen to open it full size.

SMART CMS — Complaint Management System screen 1
SMART CMS — Complaint Management System screen 2
SMART CMS — Complaint Management System screen 3
SMART CMS — Complaint Management System screen 4
Technology

Built on a stack we support for years.

Typical stack for web applications at Eziline, with free online support and upgrades after go-live.

LaravelPHP 5.4+AJAXjQueryHTML5CSS3JavaScriptMySQL 5.5+Apache 2.4+
  • 01DiscoverFree consultation and scope
  • 02DesignWireframes and UI approval
  • 03DevelopSprints with live demos
  • 04TestQA before every release
  • 05LaunchDeployment and training
  • 06Support24/7 online support
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