Web app · Government & defence
Pakistan Army SMARTCMS
A complaint management system that replaced paper trails with logged, routed and tracked cases, so every complaint is accountable from the moment it is raised to the moment it is closed.
Real project. Listed on our portfolio since it was delivered; screenshots are from the platform as shown on the original project page. Ask us for a reference or a live demo.
What was built
8 modules and features in Pakistan Army.
IntakeComplaints logged against a reference, with the detail captured once.
CategorisationType and priority set at entry so urgent cases surface.
RoutingCases assigned to the responsible unit rather than a shared inbox.
Status trackingCurrent stage visible without chasing anyone for an update.
Audit trailEvery action and status change recorded against the case.
Roles & accessPermissions separated by rank and function.
Escalation & SLAEscalation rules and service-level monitoring.
NotificationsAutomated notifications at each stage.
Technology
Built on a stack we support for years.
Typical stack for web applications at Eziline, with free online support and upgrades after go-live.
LaravelPHPMySQLAJAXjQueryApache
- 01DiscoverFree consultation and scope
- 02DesignWireframes and UI approval
- 03DevelopSprints with live demos
- 04TestQA before every release
- 05LaunchDeployment and training
- 06Support24/7 online support
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