AI voice agents that answer and make your business calls.
An AI voice agent is software that talks on the phone like a trained team member. It picks up every call, understands what the caller wants, books the appointment or answers the question, and writes the result straight into your CRM or ERP. Eziline designs, builds and runs them for businesses in Pakistan and abroad.
- CallerHello, are you open on Saturday?
- AgentYes, we are open from 10 to 4 on Saturdays. Would you like to book a visit?
- CallerYes, around 11 please.
- AgentI have 11:00 free. May I have your name and number to confirm it on WhatsApp?
Example conversation (illustration)
What your AI calling agent can do.
- Answer every call instantlyAn AI voice agent leaves no hold music and no missed calls at night, on weekends or when every line is busy.
- Understand natural speechCallers talk normally to the AI voice agent, interrupt, change their mind and ask follow-up questions.
- Answer from your own informationPrices, opening hours, policies and FAQs come from your documents, not from guesses.
- Book, move and cancel appointmentsIt checks your real calendar or software and confirms by WhatsApp or SMS.
- Qualify leadsIt asks your questions, scores the answers and passes hot leads to your sales team.
- Hand over to a personA warm transfer with a written summary when a call needs a human.
- Record, transcribe and summariseEvery call becomes a searchable transcript, a short summary and tags.
- Make outbound callsThe AI calling agent places reminders, follow-ups, confirmations and surveys, inside the calling hours you set.
How one call works.
- 01The call arrivesOn your existing number, forwarded or moved to a telephony provider.
- 02The AI voice agent greets and listensIt works out what the caller wants and who they are.
- 03It looks things upCustomer record, open slots, order status or price list, live from your systems.
- 04It actsBooks, answers, takes a message, sends a WhatsApp, or transfers to your team.
- 05It reportsTranscript, summary and outcome land in your CRM, ERP or inbox.
Phone menu, AI voice agent or a human team?
Each has a place. This is where an AI voice agent fits.
| Phone menu (IVR) | AI voice agent | Human team | |
|---|---|---|---|
| Answers outside office hours | Yes, menu only | Yes, in conversation | Only with night shifts |
| Understands free speech | No | Yes | Yes |
| Books or updates your records | Limited | Yes, through your software | Yes |
| Takes many calls at once | Yes | Yes | Limited by headcount |
| Handles upset or complex callers | No | Hands them to a person | Yes |
Pick the use case that hurts most.
Most clients start with one busy call type and add more once it works. These are the four AI voice agent use cases we build most.
Connected to the systems you already run.
An AI voice agent is only useful if it can read and write your real data. We connect it through APIs, and we build the missing piece when a system has none.
Hear an AI voice agent on a real call.
We run a live demo call so you can hear the agent on a real phone line, then build one around your own business questions.
Talk to our sales team on 0321 2225212, Monday to Friday, 9am to 6pm Pakistan time.
A clear process on every project.
- 01DiscoverFree consultation and scope
- 02DesignWireframes and UI approval
- 03DevelopSprints with live demos
- 04TestQA before every release
- 05LaunchDeployment and training
- 06Support24/7 online support
AI Voice Agents: frequently asked questions.
What is an AI voice agent?
An AI voice agent is software that holds a spoken conversation on the phone. It combines speech recognition, a language model that understands the request, your business rules and a natural voice, and it connects to your systems so it can actually do things such as book a slot or look up an order.
What is the difference between an AI voice agent and a phone menu (IVR)?
A phone menu makes the caller press buttons through fixed options. An AI voice agent lets the caller say what they need in their own words and then handles it. It can also look up and update your records, which a menu cannot do.
Can I hear a live AI voice agent before I decide?
Yes. We run a live demo call so you can hear the agent on a real phone line, then build one around your own business questions. Ask for a demo from this page or on WhatsApp and we will set it up, usually within one working day.
How much does an AI voice agent cost?
We quote a fixed price after a free consultation. It depends on the call volume, the languages, the systems it must connect to and the telephony provider. Call minutes are billed at usage rates by the telephony and AI providers, and we show you the estimate before you commit. We reply to quote requests within one working day.
Does it work with my existing phone number?
Usually yes. You either forward your current number to the agent or move the number to a cloud telephony (SIP) provider. What is possible depends on your country and your current carrier, and we check this first.
Which languages can the agent speak?
English and Urdu are our starting point. For any other language we test the agent on your real call recordings during scoping, and only promise a language once it passes that test.
Can the agent hand a call to a person?
Yes. You set the rules: an angry caller, a payment dispute, a request the agent cannot answer, or a caller who simply asks for a person. The call goes to your team on a phone line or a mobile, with a written summary so the caller never repeats themselves.
Is it safe to record and transcribe calls?
We add a recording notice where the law requires one, keep transcripts in your own account, and let you delete them. For outbound calls we respect your do-not-call list and calling hours. You remain responsible for following the calling rules of your country, and we configure the agent to your rules.
How long does it take to build?
Like our other custom projects, a first live version usually takes about 40 days, built in two-week sprints with a demo at the end of each. We confirm the plan after scoping one use case, usually the busiest call type first.
Tell us which calls to automate first.
Free consultation, no commitment, reply within one working day.