AI phone agents for the businesses we already build software for.
AI phone agents work best when they know the business they serve. Eziline has built hospital, school, hotel, society and logistics software for years, so an AI phone agent for these businesses starts with an understanding of how they run. The agent plugs into the system the business already uses and handles the calls that fill its day.
- CallerWhere is my parcel? The tracking number is 4821.
- AgentParcel 4821 left the Lahore hub this morning and is out for delivery tomorrow.
- CallerCan you change the address?
- AgentI can pass that to the dispatch team now. May I have the new address?
Example conversation (illustration)
What changes in each industry.
- Clinics and hospitalsBook and move appointments, answer visiting-hour and department questions, remind patients of tomorrow's visit.
- Schools and collegesAnswer admission questions, share fee dates, remind parents about instalments and events.
- Hotels and resortsAnswer room and rate questions, take reservations, and handle check-in and facility queries.
- Real estate and housing societiesAnswer property enquiries, book viewings and log maintenance complaints for the office.
- Logistics and courierGive shipment status from your tracking system and take pickup requests.
- Online storesConfirm cash-on-delivery orders by phone and answer order-status calls.
- Banks and finance firmsShare branch details and send payment reminders inside the rules you set.
- Service and home businessesTake bookings, quote standard jobs and dispatch requests to the right person.
How we set one up for your industry.
- 01We study your callsThe ten questions that make up most of your phone traffic.
- 02We connect your systemCalendar, ERP, school, hospital or tracking software, through its API.
- 03We write the rulesWhat the agent may do, what it must hand over, and the words it uses.
- 04We test on real callsYour recordings and your staff, in your language.
- 05We go live and tuneStart with one call type and widen it as results come in.
Software we already build for these industries.
The agent works with any system that has an API, and it is simplest when we built that system.
Connected to the systems you already run.
An AI voice agent is only useful if it can read and write your real data. We connect it through APIs, and we build the missing piece when a system has none.
Hear an AI voice agent on a real call.
We run a live demo call so you can hear the agent on a real phone line, then build one around your own business questions.
Talk to our sales team on 0321 2225212, Monday to Friday, 9am to 6pm Pakistan time.
A clear process on every project.
- 01DiscoverFree consultation and scope
- 02DesignWireframes and UI approval
- 03DevelopSprints with live demos
- 04TestQA before every release
- 05LaunchDeployment and training
- 06Support24/7 online support
AI Phone Agents by Industry: frequently asked questions.
Do you have AI phone agents ready for my industry?
We build each agent to your business: your questions, your rules, your systems. We reuse tested building blocks for booking, reminders and order status, so the first version arrives quickly.
Does the agent need my software to have an API?
It works best with a system that has an API. If yours does not, we can add a small integration layer, or start with call logging and WhatsApp confirmations while the integration is built.
Can it handle a mix of English and Urdu in one call?
We design for callers who switch between English and Urdu, and we test this on your real recordings before going live.
How much does an AI voice agent cost?
We quote a fixed price after a free consultation. It depends on the call volume, the languages, the systems it must connect to and the telephony provider. Call minutes are billed at usage rates by the telephony and AI providers, and we show you the estimate before you commit. We reply to quote requests within one working day.
Does it work with my existing phone number?
Usually yes. You either forward your current number to the agent or move the number to a cloud telephony (SIP) provider. What is possible depends on your country and your current carrier, and we check this first.
Which languages can the agent speak?
English and Urdu are our starting point. For any other language we test the agent on your real call recordings during scoping, and only promise a language once it passes that test.
Can the agent hand a call to a person?
Yes. You set the rules: an angry caller, a payment dispute, a request the agent cannot answer, or a caller who simply asks for a person. The call goes to your team on a phone line or a mobile, with a written summary so the caller never repeats themselves.
Is it safe to record and transcribe calls?
We add a recording notice where the law requires one, keep transcripts in your own account, and let you delete them. For outbound calls we respect your do-not-call list and calling hours. You remain responsible for following the calling rules of your country, and we configure the agent to your rules.
How long does it take to build?
Like our other custom projects, a first live version usually takes about 40 days, built in two-week sprints with a demo at the end of each. We confirm the plan after scoping one use case, usually the busiest call type first.
More AI voice agent pages.
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